16 low data
KK Homestay
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Family Homestay
TnT Novelty House Sdn.Bhd
Family Homestay
- Service
- Family Homestay
- Reviews
- 300
What recent reviews say
Half the reviews here describe check-in disputes where the owner demands extra cash after guests have paid through Agoda, or refuses entry entirely. The other half praise the quirky decor and friendly moments, but they are far outnumbered. Many guests report the owner blaming Agoda for low prices and pressuring visitors to call the platform and lie to get refunds, which leaves customers stuck with no accommodation and no refund. A few five-star reviews confirm that when no pricing conflict arises, the place feels homely and the owners are kind.
The owner, Ms. Tan, has built the place herself and lives on-site with Mr. Teh. Rooms lack TVs and basic heating equipment. The jacuzzi is sometimes listed as unusable. Refund policies appear to flip based on the owner's mood. Direct booking seems to avoid the Agoda surcharge drama, but the property's conflict history with online platforms is a serious red flag for family guests seeking peace of mind.
Praised for
- warm hospitality when check-in is smooth
- unique quirky setting with photo spots
- clean rooms and basic comfort
Watch-outs
- aggressive owner demanding extra payment after booking
- rude staff and refusal to listen to guests
- misleading Agoda pricing disputes taken out on customers
- denial of check-in and room changes without warning
poor-communicationmisleading-photosclean-comfortableunresponsive-hostwell-maintainedfamily-friendly
Best for: budget travelers booking direct and willing to overlook decor wear; not suitable for families seeking hassle-free bookings.
Think twice if: Agoda bookings trigger repeated disputes over pricing; multiple guests report being denied check-in, pressured to call customer service fraudulently, and refused refunds by the owner.
Strengths
- unique quirky decor and photo-friendly spaces
- owner-built property with personal touch when relations are smooth
- strategic town location
Worth knowing
- Owner Ms. Tan built the entire property herself and operates it with Mr. Teh
- Jacuzzi sometimes non-functional or unusable per reviews
- Rooms lack TV and facilities to heat water
- Direct booking prices significantly lower than online platform rates
- Multiple guests required police reports and consumer tribunal claims to recover Agoda payments
What reviews say by service
- Family Homestay
- Room capacity disputes and late-night denials reported; families report being refused or asked to pay extra after confirming bookings for stated party size.
How it compares
- Rated 2.7 against a 4.51 average across the 795 family homestay businesses listed here.
- Has more Google reviews than 99% of the businesses in this directory.
How we scored this
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 33
Profile completeness 75
Verification 30
Rating breakdown
5
72
4
54
3
25
2
11
1
138
Common questions
- Do I need to book direct to avoid price disputes?
- Direct booking rates are significantly lower than Agoda rates (e.g. RM69–79 vs RM89–99 per night for normal days). Multiple reviews show Agoda bookings trigger disputes where the owner demands extra payment, claiming Agoda underbid. Direct booking sidesteps this pattern.
- What is included in the room?
- Rooms are clean with basic necessities and come with a bathroom. TVs are not included. There is no facility to heat water. Jacuzzi is listed on the website but reviews note it is sometimes non-functional or unavailable to guests.
- What happens if I book a family room and my party grows slightly?
- Multiple reviews report the owner has refused to honour bookings when guest counts exceeded stated capacity, even by a child or infant, and demanded room changes or extra payment instead of allowing check-in.
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